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TXU Energy in Texas
So you’ve seen the commercials, maybe even spotted a billboard or two, and you’re wondering, “What’s the big deal with TXU Energy?”
Well, let’s break it down. TXU Energy is one of Texas’s largest retail electricity providers, with over two million customers.
Whether you own a home or manage a business, they offer electricity plans to meet your needs. Curious if TXU Energy is the right choice for you. Read on to find out.
Summary
- TXU Energy shines in customer service, billing flexibility, and ease of processes, according to real customer reviews. While they do have areas for improvement, they generally tick a lot of the right boxes. If you’re considering a switch, keep in mind potential rate increases when your contract is up.
On this page:
TXU Energy Customer Reviews
What Real Customers Are Saying
Get the straight facts from those who know best—actual customers.
Excellent Customer Service
One of the standout features of TXU Energy, according to customer reviews, is its exceptional customer service.
Users frequently mention representatives described as helpful, patient, and professional.
For many, the quality of customer service was a deciding factor when choosing TXU Energy.
Help with Bills and Payment Plans
Financial struggles? TXU Energy gets it. Users appreciate the company’s understanding and flexibility in billing and payment plans.
Representatives are often highlighted for their helpfulness in this area.
Smooth and Easy Processes
Nobody likes a complicated sign-up process or a difficult transition when changing plans.
TXU Energy customers commend the company for making these processes smooth and easy, often mentioning representatives by name for their clear guidance.
Knowledgeable Representatives
When making the right choice for electricity plans, TXU Energy’s reps know their stuff.
Customers appreciate the detailed explanations and recommendations provided by knowledgeable representatives.
Energy Usage and Money-Saving Assistance
Want to understand your energy usage better and find ways to save? TXU Energy has you covered.
Users appreciate the insights and recommendations that REPs provide, which help them reduce their electricity bills.
Pain Points TXU Energy Solves
Do you feel the frustration of high electric bills? Or perhaps you’ve had a bad experience with another provider?
TXU Energy seems to address these common pain points effectively:
- High Electric Bills: Many users switched to TXU Energy for better rates and savings.
- Financial Struggles: The company is praised for its understanding of customers’ financial difficulties and for offering helpful payment plans.
- Dissatisfaction with Previous Providers: Poor service from other providers often led customers to seek out TXU Energy as a reliable alternative.
- Need for Guidance: Users value the assistance and information provided by TXU Energy to help them understand their energy usage and find the right plan.
- Desire for a Smooth Process: The company is lauded for making everything from sign-up to service change hassle-free.
Areas for Improvement
No company is perfect, and TXU Energy is no exception. Some areas where customers think TXU Energy could improve include:
- Transparency in Pricing: A few users have called for more clarity around pricing and fees.
- Customer Complaints Response: There’s room for improvement in how the company handles and resolves customer complaints.
- Clarity in Plan Options: Some customers find various options confusing and would appreciate more straightforward explanations.
- Billing Accuracy: A handful of users have reported billing discrepancies, suggesting a need for improvement in this area.
- Enhancing Customer Support: While the customer service is generally praised, some users felt that the quality was inconsistent and could be improved.
Ratings Breakdown
We’ve read and summarized over 5,800 Google ratings and reviews of TXU Energy so you don’t have to.
The verdict? Strong customer service and plan variety, but be cautious about rate hikes when your contract ends.
- Google Reviews: With over 5,800 Google reviews, TXU Energy holds an average rating of 4.7 out of 5 stars.
- BBB Accreditation: TXU Energy isn’t just popular; it also has an A+ rating from the Better Business Bureau.
- PUCT Scorecard: On the Retail Electric Provider Complaint Scorecard by the Public Utility Commission of Texas (PUCT), TXU Energy scores a 4 out of 5. Note that a 5/5 indicates the lowest complaint rate.
The TXU Energy Story
TXU Energy started its journey in 1882 as the Texas Power & Light Company, lighting up Dallas-Fort Worth for the first time.
Fast forward to 1999, when Texas deregulated its electricity market, and TXU seized the opportunity to evolve into a one-stop energy shop for Texans.
Why TXU Energy Stands Out
TXU Energy isn’t just another electricity provider; they’ve set the bar high. With award-winning customer service features like IVY, their voice-based virtual assistant, they’ve snagged the Chartwell Gold Customer Service Award.
Plus, they offer unique plans like Free Nights & Weekends and Solar Days.
Awards and Accolades
- Gold Customer Service Award: Recognized by Chartwell’s Best Practices Awards.
- Top 100 Places to Work: Listed by the Dallas Morning News in 2014, 2015, and 2016.
Need Help? Just Call
Got questions? Reach out to TXU Energy’s customer service at 855-910-7092.
Making Payments is Easy
TXU Plans & Rates
Serving over two million customers, TXU Energy offers a wide range of plans for both residential and commercial needs.
Compare popular TXU Energy plans in Texas 👉
TXU Energy FAQs
- Is TXU Energy a reliable provider?
TXU Energy is one of Texas’s largest and most established electricity providers. The company has been in business for over a century and is well-known in the deregulated Texas energy market.
Reasons TXU Energy is Considered Reliable
- Long Track Record: TXU has served Texans for decades, making it one of the state’s most recognized and trusted electricity providers.
- Customer Support: TXU offers 24/7 customer service, mobile account management, and a satisfaction guarantee on some plans.
- Diverse Plan Options: They provide fixed-rate, free-time, and renewable energy plans, allowing customers to choose the best for them.
- Stable Billing and Service: Unlike newer providers, TXU Energy is backed by Vistra Energy, ensuring financial stability and continued service.
- Satisfaction Guarantee: Some TXU plans, like the Ultimate Summer Pass, offer a 60-day satisfaction guarantee, allowing customers to switch without a fee if they are unhappy.
Things to Consider Before Choosing TXU Energy:
- Pricing: TXU’s plans often have higher rates than some competitors, particularly for plans with free electricity perks.
- Early Termination Fees: Many TXU contracts have ETF fees ranging from $150 to $295, depending on the plan length.
- Promotional Plans: Some plans, like free nights or seasonal discounts, can be tricky if your usage doesn’t align with the discount periods.
Bottom Line
TXU Energy is a reliable, long-standing electricity provider in Texas with a strong reputation for customer service. However, their pricing structure and free-time plans require careful evaluation to ensure you’re getting the best deal for your usage. Use Live Link™ to compare TXU rates with other providers based on your home’s electricity usage.
- Does TXU Energy require a deposit?
TXU requires a credit check before enrollment. Deposit requirements vary based on factors like your credit score. If you’re concerned about deposits, ComparePower can help you compare deposit requirements from multiple providers.
- How Does TXU Energy work?
TXU Energy buys electricity from wholesale generators and sells it to consumers in Texas. They work with several generators to offer affordable rates.
- How do I pay my TXU Energy bill?
TXU offers multiple payment options: pay online anytime, mail your payment, or pay in person.
- Can I cancel a TXU Energy plan if it doesn’t work for me?
Yes, TXU offers a 60-day satisfaction guarantee for new customers.
If you’re unhappy with the plan during this period, you can switch to another TXU plan or cancel without an early termination fee.
- Is TXU Energy any good?
TXU Energy receives high marks for its customer service and diverse plans; however, some customers have voiced concerns about rate increases upon contract renewal. Their overall Google rating stands at an impressive 4.7 out of 5 stars across over 5,800 reviews.
- What is TXU Energy Free Nights & Solar Days?
This plan gives you free electricity at night with the added benefits of renewable energy. Get free electricity all night from 8 pm to 5 am and solar electricity all day from 5 am to 8 pm.
Free Nights & Solar Days are 100% renewable as TXU Energy purchases solar power and solar and wind renewable energy credits.
- What sets TXU Energy apart?
TXU Energy stands out for its innovative plans and excellent customer service. With a history dating back to 1882 and community support programs like Community Champions, they’re a trusted choice in Texas.
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